Byline: TDC Editorial Team
Yes—under the Quince return policy, most U.S. items can be returned free for a full refund or exchange within 365 days of the delivery date, and Quince emails a prepaid return label when you start the return in your account. Keep tags and original internal packaging, and read the category exceptions below before you assume every product qualifies.
Before you buy—or while you decide what to keep—check live Quince offers on TopDiscountCodez (bundle savings up to 25%, referral $20 off $100+ first purchase, and verified 10% offers for educators, nurses, first responders, and U.S. military). Confirm final terms in your Quince cart.
How the Quince return policy works
Quince’s U.S. shipping-and-returns page is the rulebook for this guide (quince.com/shipping-returns, checked 2026-11-09). The policy in effect when you purchased applies to that order.
Window: most eligible items — 365 days from the delivery date.
One wording conflict: Quince’s offers FAQ says returns are accepted for 365 days from your order date, while the full policy uses delivery date. Count from delivery on your order, start early near the deadline, and confirm eligibility on the order’s return screen.
Condition: all items except bedding must be unworn, unwashed, undamaged, and unaltered, with the hang tag attached and original internal packaging included. You do not need the original outer shipping box. Underwear, swimsuits, and bodysuits need tags on and original packaging; Quince asks you to wear your own underwear when trying them on. Quince may request photos before accepting a return.
Start a return: sign in with the checkout email (create an account with that email if you were a guest). Open My Orders & Returns, choose the order, and select Start a Return (on mobile: open the item, then Return or Replace Items). Quince then emails a prepaid label and stores it on the order page.
Refunds, exchanges, and timing
| Outcome | Typical timing |
|---|---|
| Exchange (non-jewelry) | After carrier first scan/weigh — often within ~3 business days of carrier receipt; replacement can ship then |
| Store credit | After carrier receives and weighs the return — typically ~3 business days of carrier receipt |
| Original payment (and all jewelry returns) | After warehouse receipt and restock — typically ~7 business days from carrier delivery to Quince |
Jewelry exchanges can take 7–14 business days after the carrier receives the return. You get an email when the refund or exchange is finalized; your card issuer may add a few days.
Store credit for jewelry, rugs, and made-to-order items is an exception: Quince issues it only after the warehouse receives and processes those returns, not at the carrier’s first weigh.
If the order used a gift card or store credit, Quince refunds those first, then any remainder to other payment methods. Store credit is faster, but once issued it cannot become cash or an original-payment refund.
Payment ceilings: some providers only refund to the original method for a shorter span (PayPal/Klarna 180 days, Afterpay/Affirm 120 days, Amazon Pay 90 days); after that, Quince issues store credit. Cards align with Quince’s 365-day merchandise chart.
Used your own label? Keep tracking that shows shipment and delivery; Quince may require a carrier claim before refunding if tracking does not confirm the send.
Fees, final sale, and category exceptions
Under the Quince return policy, most everyday goods stay on the free 365-day path. These categories are different:
| Category | Window | Fee / final sale |
|---|---|---|
| Most apparel & everyday goods | 365 days from delivery | Free prepaid label |
| Rugs, mirrors, made-to-order (non-furniture) | Standard eligibility | $35 restocking |
| Made-to-order jewelry | Jewelry rules | $35 restocking |
| Engagement rings | 60 days from purchase | Jewelry condition/certificate rules |
| Stocked furniture | 30 days from delivery | 15% restocking; email furniture@onequince.com |
| Made-to-order furniture | 7 days from delivery | 15% restocking |
| Wall art | 30 days from receipt (like-new) | 15% restocking |
| Holiday décor (incl. Christmas trees) | Initiate and postmark by Dec 23 of purchase year | Artificial trees $25 restocking |
| Luggage | Standard window | Product tags and Return Tag required |
| Gold bars; caviar & wine; final-sale / customized / limited-edition / logo items | Not returnable | Final sale (wrong item or confirmed defect → contact Quince) |
Jewelry needs original condition, packaging, and certifications when applicable; missing certificates can mean a recertification fee ($30 up to 2.99 ct; $100 at 3 ct or more). Furniture cancellations more than 24 hours after ordering, and access-related returns, also take the 15% fee.
Gift returns and where Quince ships
If the order was marked as a gift and the recipient got email updates, the recipient starts the return in their Quince account. For gifts without email updates or in-person gifts, contact Quince with the order number and/or giver email, the items list, and a return address for the label.
Quince’s U.S. policy page says it ships within the United States and Canada (including non-contiguous U.S. states), not to Guam, APO, FPO, or DPO. Furniture stays within the contiguous states. This article covers U.S. return rules only. For gift timing questions, the same Quince return policy windows and fees still apply to the item category.
Is Quince legit?
Shoppers ask that because Quince is online-only and priced below traditional retail markups. Quince says products are designed in-house, made at audited partner factories, and shipped factory-direct—not resold from third-party marketplaces (quince.com/quince-offers, checked 2026-11-09). A long free return window for most goods lowers the try-on risk.
This page is not a full quince review. For quince quality details (materials, origin, warranties), use the product page and Quince’s warranty policy. Whether is Quince worth it still depends on fit, fabric, and category—especially once furniture fees or final-sale tags apply. Compare another U.S. apparel store on TDC via Gap Factory offers.
Sales and promo codes
Does Quince have sales with typed promo codes? Quince says you will not find traditional discount or coupon codes on its site or elsewhere. Savings come from factory-direct pricing, referral credit ($20 off $100+ first purchase for qualifying new customers), ID.me-verified 10% off for new customers who are U.S. military, first responders, nurses, or educators, partner credit, and bundles up to 25%. That is why automatic deals versus coupon codes matter at Quince checkout—and why you should check whether a code looks legit before checkout.
Before you buy
Use Quince’s size tools and our guide to choosing clothing size online to avoid a preventable fit return. Read final-sale or made-to-order notes on the product page before you pay. For a different retailer’s holiday return calendar, see Walmart’s holiday return policy 2026.
FAQ
How long does a Quince refund take?
Store credit usually posts after the carrier receives and weighs the return (often within about three business days). An original-payment refund usually waits until warehouse receipt and restock (often about seven business days), then your bank may add a few days.
Can I return Quince furniture?
Yes: 30 days from delivery for stocked pieces and 7 days for made-to-order, new and unused, with a 15% restocking fee. Email furniture@onequince.com to start.
Does Quince accept final-sale returns?
Final-sale promotions, customized items, limited editions, logo/private-label goods, and gold bars are not eligible for ordinary returns. Caviar and wine are excluded for food-safety reasons. Wrong item or a confirmed manufacturing defect: contact Quince with photos.
How do Quince gift returns work?
Gift orders with recipient email updates: return through the recipient’s Quince account. No email updates or in-person gifts: contact Quince with the order details and a return address for the label.
Sources: Quince Shipping and Return Policy and Quince Offers, checked 2026-11-09. Policies can change—confirm on Quince for your order.